Amidst the Typhoon's Devastation, GUOMAT Stood Firm Remotely

Amidst the Typhoon's Devastation, GUOMAT Stood Firm Remotely

Today, due to the impact of Typhoon "Ragasa," the entire city entered a state of emergency for flood and typhoon prevention. Our company resolutely implemented the city government's work-from-home initiative. While ensuring the safety of all employees, we leveraged our sophisticated digital management system to achieve efficient operations with full online support and uninterrupted operations. In particular, we ensured timely responses and smooth communication in customer service, demonstrating a high sense of professional responsibility.

Zero Delay in Customer Communication: Building an Efficient Service Bridge in the Storm

Despite the inclement weather, our commitment to customer service remained uncompromised. Our sales and customer service teams were fully online, actively and proactively responding to every customer inquiry, technical consultation, and order request via WeChat, phone, and email.

We promptly shared our contingency plans with customers regarding delivery dates, ensuring transparency and equivalence of information.

"A typhoon can disrupt traffic, but it can never block our communication with customers," said the company's Foreign Trade Director. "Today, every member of our team is fully aware that when our customers face difficulties, our timely and professional response is their most powerful support. Many customers have expressed their deep appreciation and gratitude for our proactive greetings and solutions."

The typhoon is a temporary challenge, but our commitment to providing customers with reliable products and services is eternal. The successful implementation of this work-from-home policy has not only validated our emergency management capabilities but also deepened our understanding of the value of our products. GUOMAT will continue to innovate and expand the application boundaries of air springs, providing smarter and more reliable solutions to safeguard the stable development of various industries.